Trevor Slater, Client Director
Trevor is Client Director of Financial Dispute Resolution Service, an approved dispute resolution scheme for financial service providers in New Zealand. As Client Director, Trevor manages the scheme and leads a team of facilitators, conciliators, and adjudicators who are experts in resolving complaints in the finance sector.
Trevor is a highly-experienced dispute resolution practitioner specialising in the financial sector. He holds a Masters Degree in Conflict Resolution from La Trobe University, a Diploma of Business – Frontline Management from the Australian Institute of Management and is an accredited mediator. Trevor also has qualifications in accounting and adviser compliance.
Trevor is a Senior Associate of the Australian and New Institute of Insurance and Finance. He is one of the independent Board members of the Professional Advisers’ Association and is a Director of the Resolution Institute.
Immediately prior to joining Financial Dispute Resolution Service in 2017, Trevor was the General Manager of financial compliance group, IDS Limited. In 2010 Trevor was appointed as the General Manager of Financial Services Complaints Limited (FSCL) and was instrumental in the creation of the company. He has performed the roles of conciliator at the Banking Ombudsman and National Relations Manager with the Financial Industry Complaints Service (FICS) in Melbourne.
Prior to this, Trevor worked in the financial industry for over 10 years in roles ranging from internal fraud investigator to life and disability claims manager to customer relations manager.
Rex Woodhouse, Scheme Adjudicator
Rex is an experienced dispute resolution practitioner, having joined FairWay Resolution Limited (formerly DRSL) in 2007. Rex is currently an adjudicator with FairWay, adjudicating ACC, telecommunications and financial disputes.
Rex also sits independently from FairWay, as a judicial officer in the Tenancy Tribunal, and as a District Licensing Commissioner.
Rex holds a Master or Laws degree (LLM), and was admitted as a Barrister and Solicitor in 2004. Before taking up the law, Rex worked as a Registered Nurse, qualifying in 1992.
Immediately after completing his nursing qualification, Rex worked for Bayer New Zealand Ltd as a pharmaceutical representative. He subsequently worked as a Staff Nurse at the Wellington Hospital Emergency Department, and was then appointed as Clinical Nurse Manager at the Hutt Hospital Emergency Department.
Nicole Seminiuk, Complaints
Nicole manages all enquiries and complaints that come through Financial Dispute Resolution Service.
Nicole, who is originally from the west coast of Canada, has lived in New Zealand for the past 21 years. She comes to FairWay with a diverse background working in music retail management, administration/accounting for NGO’s and most recently as a Business Analyst for the Ministry of Business, Innovation and Employment. She earned a Diploma in Business Management with Honours in Canada and through experience, has a strong working knowledge of business and the challenges that may arise.
Nicole is the Scheme's main complaint facilitator. She is the first point of call for consumers who wish to make a complaint and for guiding scheme members through our complaints process. Nicole also investigates complaints, helps the parties find mutual resolutions and assists the adjudicator in the preparation of complaints that need a formal decision.
Before joining the team at Financial Dispute Resolution Service, Nicole was a Profiling Analyst and Identity Resolver for the Compliance, Risk and Intelligence division of Immigration New Zealand.
Caroline Tauevhi, Membership
Caroline looks after the membership of Financial Dispute Resolution Service. She is responsible for new members joining, responding to member enquiries and ensuring the smooth running of our membership operations.
Caroline comes to FairWay with a background of 17 years working in the IT industry, with a stint of customer service in between. Most of this time was spent in the digital and mobile realm with a strong focus on relationship management. She spent most of her time gathering requirements and managing projects for new websites and mobile apps. Her role was to help customers understand the technical side of the digital world.
Caroline is currently completing her Bachelor of Arts degree majoring in Psychology. Her passion is trying to understand human behaviour and why we do the things we do. Because of this interest, she is also studying dispute resolution in the hope of helping people in conflict to move forward and walk away feeling empowered.
Before joining the Financial Dispute Resolution Service, Caroline was a Resolution Coordinator for the Telecommunications Dispute Resolution Scheme with FairWay Resolution Limited.