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• Make a complaint

  It's easy to make a complaintIf you have an unresolved issue with your financial service provider, c...

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• About

  About usFinancial Dispute Resolution Service helps resolve complaints between consumers and their fi...

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• How we work

  Financial Dispute Resolution Service is an independent dispute resolution scheme to help consumers a...

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• More information

  How do I know if my complaint is about a financial service?Financial services are about how you mana...

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• Publications

  Our Annual Reports outline our progress and results for the financial yearFinancial Dispute Resoluti...

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• Advisery Council

  About the CouncilFinancial Dispute Resolution Service is governed by FairWay’s Board of Directors an...

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• Contact us

  Freephone
  
  0508 337 337
  
  International Calls
  
  If you are calling from outside New Zealand, call +64 ...

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• Decisions

  De-identified and redacted to maintain confidentiality of partiesInsurance Company Communications an...

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• Member Search

  A few words about the Financial Service Providers Register (FSPR)
  Under New Zealand law (the Financi...

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