Online complaint form

Before you complain to the Scheme Member, call us first at 0508 337 337 so that we can take basic details and provide guidance to help you make your complaint.

Please also read the complaint checklist before submitting.

Complaints can be made online or the complaint form can be downloaded to be printed out and completed by hand. Completed forms can be sent via freepost, or faxed to Financial Dispute Resolution Service. Contact details can be found here.

Administrative Details

Event Date

Complaint

Supporting Documents

Please upload up to five files below. The maximum file size is 30mb. You can upload most file types, but zip files are not accepted. If there is an issue with your file then we will warn you and you can change your submission. 

Contact Details

Authorisation