Welcome
Financial Dispute Resolution Service helps resolve complaints between consumers and their financial service providers.

Make a Complaint

Making a Complaint to Financial Dispute Resolution Service is simple and free. We will work with you and your financial service provider to reach an agreement. 

 

Join Financial Dispute Resolution Service

Financial Dispute Resolution Service is more than an approved dispute resolution scheme -  we make it easy for both financial service providers and consumers.

 

Search for Scheme Members

Is your financial service provider a member of Financial Dispute Resolution Service? All Financial Dispute Resolution Service members are listed in this section. You can search by name or location.

Important Covid-19 update

12 August 2020. FDRS remains open for business throughout New Zealand. While at Alert Level 3, the FDRS team in Auckland will be working from home and delivering services through our virtual office. The rest of the country is now at Alert Level 2. Please click here for more information.