News

You can read our latest news and updates in this section.

 

Financial Dispute Resolution Service Christmas Hours

Wednesday December 19, 2018

The Financial Dispute Resolution Service office will be closed from 22 December 2018 to 6 January 2019.

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FDRS appoints new council member

Monday December 10, 2018

Financial Dispute Resolution Service has announced the appointment of Ms. Toni Dodds to its Advisory Council.

The Advisory Council provides guidance and support to Financial Dispute Resolution Service. Financial Dispute Resolution Service is an approved dispute resolution scheme for financial service providers in New Zealand. The scheme is managed by FairWay Resolution Limited, New Zealand’s largest specialist conflict management and dispute resolution organisation who handle over 16,000 disputes, reviews and enquiries each year.

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Notice of Members' Forum 2018 and Notice of Annual General Meeting 2018

Wednesday October 10, 2018

Notice is hereby given that the Annual Members’ Forum and Annual General Meeting of the Financial Dispute Resolution Service will be held at Level 4, 142 Lambton Quay, Wellington, on Tuesday 23 October 2018.

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Top Tips for Resolving Complaints

Thursday June 28, 2018

Written by Trevor Slater, Client Director

Complaints can happen anywhere, anytime, especially so in the financial industry where we deal with peoples’ finances and futures. If there is one thing you can guarantee someone will complain about, it’s anything money related.

That is why it is so important that financial providers are prepared and have a good internal complaints process in place. Being able to reach an early resolution is very important as it saves you time, money and stress as well as protecting your reputation and client relationships.

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Financial Dispute Resolution Service Christmas Hours

Tuesday December 12, 2017

The Financial Dispute Resolution Service team will be available across the Christmas and New Year period, except for the official statutory days.

The Financial Dispute Resolution Service team will be available across the Christmas and New Year period, except for the official statutory days.

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Welcome to the new look Financial Dispute Resolution Service!

Monday November 20, 2017

An article written by Trevor Slater

We thought it was time to refresh the look of Financial Dispute Resolution Service and make sure all our customers can find the information they need in a quick and easy way.

We have redesigned our website so it has a completely new look and feel and we have created a simple and easy to follow brochure. We hope you find these new resources useful.

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Territorial scope of FSP ACT translates into customer complaints

Thu October 12, 2017

An article written by Trevor Slater

Financial Dispute Resolution Service, an approved dispute resolution scheme working with members across all financial services, has seen issues in the financial service sector translate into consumer complaints.

The scheme’s Annual Report identifies the territorial scope of the Financial Service Provider Act as a big issue for the financial services industry.

Trevor Slater, Client Director of Financial Dispute Resolution Service, explains how this issue affects the financial sector.

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FDRS appoints high profile Director

Thu September 07, 2017

Financial Dispute Resolution Service (FDRS) has appointed Trevor Slater as its new Client Director.

Trevor’s extensive expertise within the financial service sector and experience as commercial mediator, negotiator and trainer, make him a natural fit for leading Financial Dispute Resolution Service.

Financial Dispute Resolution Service is an approved dispute resolution scheme for financial service providers in New Zealand. The scheme is managed by FairWay Resolution, New Zealand’s largest specialist conflict management and dispute resolution organisation. FairWay is an independent, employee-owned organisation that handles over 14,000 disputes, reviews and enquiries each year.

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Business decisions can run afoul of the Responsible Lending Code

Wed July 06, 2016

An article written by Jennifer Mahony

The Houston Chronicle reported on 1 June 2016 that Uber was offering leases on new cars as an incentive for new contract drivers. The car lease fee is deducted weekly from the driver’s earnings, regardless of how much—or how little—they earn that week. If they fail to make a payment, Xchange repossesses the car. One could argue that Uber is simply removing a barrier for those who wish to drive for them, and in doing so, is making it easy for the driver to meet lease obligations and for Uber to protect its investment. However, there are a number of issues with this arrangement.

Putting aside the potential employment issues, two other potential issues arise...

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