Contact us


0508 337 337

International callers

+64 4 381 5047


Freepost 231075
PO Box 2272
Wellington 6140



Opening hours

We are open between 8:30am and 5pm weekdays, excluding national holidays.


Complaints and feedback

Financial Dispute Resolution Service is committed to fair and thorough complaint handling – including complaints about our own organisation.

We welcome your enquiries, feedback, compliments or complaints. To make a complaint about FDRS, please visit the Fair Way website.

Note: If your complaint is about a financial service provider, rather than our service, you can use our Financial Dispute Resolution Service Complaint Form or contact the team on 0508 337 337.

Media enquiries

For media enquiries, including questions or interview requests, please contact our Communications Manager, Nora McGlinchey.


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