The Financial Dispute Resolution Service office will be closed from 5pm on Friday 20 December 2024, reopening 8.30am on Monday 6 January 2025.
If any customers would like to make a complaint about their financial service provider during this time, you can use the Online Complaint Form.
If you have any membership queries, you can also get in touch by emailing us at enquiries@fdrs.org.nz across this period.
The Financial Dispute Resolution Service team will get back to you in the new year once our office has reopened.
We hope you have a safe and relaxing break over the summer holidays.
Christmas Opening Hours:
Fri 20 December:
08:30 – 17:00
Sat 21 December – Sun 5 January:
CLOSED
Mon 6 January – Fri 10 January:
08:30 – 17:00