We have some useful resources for consumers and financial service providers.

Our resources include:

  • News – the latest news, information and events
  • Brochures – copies of our brochures are available here
  • Case studies – examples of previous complaints and how they were resolved
  • Decisions – some of the decisions we have adjudicated
  • Publications – including our Annual Report
  • Rules - Financial Dispute Resolution Service Rules
  • Useful links – including the Acts, Codes, consumer rights and advice and financial sector links