Useful Links

Some useful links relating to Financial Dispute Resolution Service




Consumer rights and advice

Budgeting & Family Support Services, Mangere (Mangere Budgeting Services Trust) - Based in Mangere, the Budgeting & Family Support Services provides support to the Mangere and South Auckland communities

Commerce Commission - The Commerce Commission is the regulator that enforces three pieces of legislation: the Fair Trading Act, the Credit Contracts and Consumer Finance Act, and the Commerce Act.

Community Law Centre - Free legal help throughout Aotearoa

Complaint Line - Links to most of New Zealand's complaint and dispute resolution schemes 

Consumer New Zealand - Consumer NZ is an independent, non-profit organisation established in 1959 dedicated to getting New Zealanders a fairer deal.

Citizens Advice Bureau - Free and confidential information, advice, support and advocacy

Consumer Protection - Provides guidance and resources for consumers

Ministry of Business, Innovation and Employment (MBIE) - Have a wealth of information and services including consumer protection resources 

MoneyTalks - Get free and confidential budgeting advice from Money Talks

National Building Financial Capability Charitable Trust - A network of free budgeting services

Sorted - An independent service to assist with financial planning and spending, provided by the Commissioner for Financial Capability

Financial sector - Government

Financial Service Providers Register (FSPR)

Financial Markets Authority (FMA)  

New Zealand Financial Markets Association (NZFMA)

Triple A Advisers Association

Financial Services Federation

Institute of Financial Advisers

Insurance Brokers Association of New Zealand Inc (IFA)

Insurance Council of New Zealand

New Zealand Bankers Association


The Financial Services Council (FSC)


Other financial dispute resolution organisations

Banking Ombudsman Scheme 

Financial Services Complaints Limited 

Insurance and Financial Services Ombudsman