De-identified and redacted to maintain confidentiality of parties
Insurance Company Communications and transparency
- Complaint upheld
Decision concerning delay in electronic funds transfer to Forex trading platform
- Complaint not upheld
Decision concerning 1) funds transfer and 2) failure of Stop Loss - Forex Trading platform
- Complaints not upheld
Application for release of KiwiSaver investment declined because of significant financial hardship
- Direction issued
Decision concerning alleged manipulation of sale price - Forex trading platform
- Complaint upheld
Alleged price manipulation Forex trading platform
- Complaint upheld
Alleged misrepresentation of product – Forex trading platform
- Complaint not upheld
Cancelled trades – Forex trading platform
- Complaint not upheld
Multiple complaints about failure of online trading platform to return investments
- Complaints upheld for each
Investment house had no authority to transfer funds to another provider that subsequently went into liquidation
- Complaint partly upheld
Alleged failure to execute request for withdrawal of funds – Forex trading platform
- Complaint not upheld
Insurance claim for stolen item declined
- Complaint not upheld
Customers alleged losses when trading – Forex platform
- Complaint upheld
On Line Forex Provider not entitled to modify trade on basis of contract or of what is fair and reasonable
- Complaint upheld
Profit from forex trading not released by provider. No defense
- Complaint upheld