The Financial Dispute Resolution Service office will be closed from 5pm on Friday 19 December 2025, reopening at 8.30am on Monday 12 January 2026.
If any customers would like to make a complaint about their financial service provider during this time, you can use the Online Complaint Form.
If you have any membership queries, you can also get in touch by emailing us at [email protected] across this period.
The Financial Dispute Resolution Service team will get back to you in the new year once our office has reopened.
We hope you have a safe and relaxing break over the summer holidays.
Christmas Opening Hours
Mon 15 December – Friday 19 December
08:30 – 17:00
Sat 20 December – Sunday 11 January
CLOSED
Mon 12 January to Fri 16 January
08:30 – 17:00