NZ financial services
Financial Dispute Resolution Service is an approved financial dispute resolution scheme in New Zealand, established and approved under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
Financial service providers must be on the Financial Service Providers Register, operated by the Companies Office, and be a member of an external dispute resolution scheme.
If you aren’t sure if a financial service provider is a member of Financial Dispute Resolution Service, you can find out here or give us a ring and we’ll help you get where you need to go.
Requirements for financial service providers
Financial service providers must be a member of an external dispute resolution scheme.
A few financial service and advice providers are exempt from joining a dispute resolution scheme however. These are:
- Financial Service Providers that only deal with wholesale clients
- Financial advisers who provide advice on behalf of a Financial Advice Provider (FAP), provided the FAP has agreed to cover the financial adviser.
More information, including a full list of providers, is available on the Financial Service Provider Register website.