For Members

Here are some of the features of Financial Dispute Resolution Service.

Early Resolution

Financial Dispute Resolution Service is focussed on the early resolution of complaints. Our independent experts support financial service providers and their customers to reach an agreement. We only use adjudication as a last resort.

Financial Experts

We have a combination of both practical experience of working with financial service providers and their clients, and expertise in dispute resolution. This makes us experts at resolving financial complaints.

Free Services

We offer a range of free services to help you prevent and manage complaints, including our monthly webinar which is tailored for the wider financial industry.

On request we will provide additional brochures, which you can display and hand out to customers along with your disclosure statements or product/service terms and conditions.

Here to Help

We provide members with free internal complaint process information to ensure they are compliant with legislative requirements for complaint handling.

Industry Leaders

Financial Dispute Resolution Service is part of FairWay Resolution Limited, New Zealand’s largest specialist dispute resolution organisation. With our wide range of experience in handling complaints, you can trust that we have the expertise to help.