Here are some of the features of Financial Dispute Resolution Service.
Financial Dispute Resolution Service is focussed on the early resolution of complaints. Our independent experts support financial service providers and their customers to reach an agreement. We only use adjudication as a last resort.
We have a combination of both practical experience of working with financial service providers and their clients, and expertise in dispute resolution. This makes us experts at resolving financial complaints.
We offer a range of free services to help you prevent and manage complaints, including our monthly webinar which is tailored for the wider financial industry.
On request we will provide additional brochures, which you can display and hand out to customers along with your disclosure statements or product/service terms and conditions.
Here to Help
We provide members with free internal complaint process information to ensure they are compliant with legislative requirements for complaint handling.
Financial Dispute Resolution Service is part of FairWay Resolution Limited, New Zealand’s largest specialist dispute resolution organisation. With our wide range of experience in handling complaints, you can trust that we have the expertise to help.