A warm welcome to our new Financial Dispute Resolution Service Advisory Council member, Trevor Slater!
The Advisory Council provides guidance and support to Financial Dispute Resolution Service. Financial Dispute Resolution Service is an approved dispute resolution scheme for financial service providers in New Zealand. The scheme is managed by FairWay Resolution Limited (Fair Way), New Zealand’s largest specialist conflict management and dispute resolution organisation who handle over 16,000 disputes, reviews and enquiries each year.
The Council comprises of an Independent Chair, two Industry Representatives and two Consumer Representatives. Trevor will be a Consumer Representative on the Advisory Council. Trevor is currently the General Manager of Resolution Institute, a dispute resolution membership body across New Zealand and Australia. Trevor was previously the Client Director of Financial Dispute Resolution Service and has an extensive background in financial services.
“Trevor is well known to us here at Financial Dispute Resolution Service, having previously led our team. We know that Trevor will bring a balanced consumer perspective to the Council, as he has a unique understanding of the disputes that financial service providers and their clients may find themselves in. Trevor is well known for focus on early dispute resolution and we are delighted to continue his connection with Financial Dispute Resolution Service,” said Liz Hogan, Head of Fair Way’s Commercial Services which includes Financial Dispute Resolution Service.
Trevor replaces Bill Bevan, who resigned from the Advisory Council in August. The Advisory Council currently has one vacancy, as Dr Pushpa Wood also stepped down at the recent AGM.
“While we are very pleased to have Trevor on board, sadly we have said goodbye to Bill and Pushpa. I would like to thank Bill and Pushpa for their commitment and contributions to Financial Dispute Resolution Service,” said Liz.