The Financial Dispute Resolution Service team will be available across the Christmas and New Year period, except for the official statutory days.
If you would like to make a complaint about your financial service provider, you can use the Online Complaint Form and a member of the team will get back to you.
You can also reach the team by phone on 0508 337 337 or by email at enquiries@fdrs.org.nz across this period.
Christmas Opening Hours:
Mon 18 December – Fri 22 December:
08:00 – 17:00
Sat 23 December – Tue 26 December:
CLOSED
Wed 27 December – Fri 29 December:
08:00 – 17:00
Sat 30 December – Tues 2 January:
CLOSED
Wed 3 January – Fri 5 January:
08:00 – 17:00