Christmas closure

The Financial Dispute Resolution Service office will be closed from 4pm on Friday 22 December 2023, reopening on Monday 8 January 2024.

If any customers would like to make a complaint about their financial service provider during this time, you can use the Online Complaint Form

If you have any membership queries, you can also get in touch by emailing us at across this period.

A member of the Financial Dispute Resolution Service team will get back to you in the New Year once our office has reopened.


Fri 22 December:

08:30 – 16:00

Sat 23 December – Sun 7 January:


Mon 8 January – Fri 12 January:

08:30 – 17:00