Alert level 2 - Update from FDRS

COVID-19 Alert Level 2 – Update from FDRS

Updated 14 May 2020 

At the Financial Dispute Resolution Service, the wellbeing of our people and customers is a priority for us so we are continuing to closely monitor the official guidance around COVID-19. 

Alert Level 2 

At Alert Level 2, businesses are encouraged to use alternative ways of working if possible, so some FDRS team members will continue working home while others will begin returning to the office from Monday 18 May.    

For the safety of our team and our customers, we are restricting travel and meetings in person where practical.  Our preference is to continue providing dispute resolution services through alternative means, such as video conferencing.  

Getting in touch 

You can continue to get in touch with us by phone (0508 337 337), email ( or using our online form.